FAQ
Welcome to the Vauntrey FAQ section — your quick guide to shopping with confidence.
Below you’ll find answers to the most common questions about our products, services, and policies.
Need further help? Our customer care team is always happy to assist:
📧 Email: care@vauntrey.com
📞 Phone: +447537184300
🏢 Address: 121 Green Street, London, E13 9JW, United Kingdom
General Questions
Q: What is Vauntrey?
A: Vauntrey is a UK-based online fashion store offering refined, modern, and timeless pieces designed for everyday wear. Our collections are carefully selected to balance style, comfort, and confidence.
Q: How can I reach customer support?
A: You can contact us by email at care@vauntrey.com or call us at +447537184300 during our support hours.
Orders & Shipping
Q: How do I place an order?
A: Simply browse our products, choose your preferred items, add them to your cart, and complete checkout securely through our online store.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, including:
▹ Visa
▹ MasterCard
▹ American Express
All payments on vauntrey.com are processed in GBP (£).
Q: How long does delivery take?
A:
▹ Orders are processed within 1–2 business days
▹ Standard UK delivery takes 2–5 working days
Most customers receive their parcel within 3–7 working days from order placement.
Q: Do you offer international shipping?
A: No. Vauntrey currently ships within the United Kingdom only.
Q: Is shipping free?
A: Yes. We provide free standard UK shipping on all orders.
Q: Will I receive tracking information?
A: Yes. Once your order is dispatched, you’ll receive a shipping confirmation email containing your tracking link.
Returns & Exchanges
Q: What is your return policy?
A: You may return or exchange eligible items within 30 days of delivery.
Items must be:
▹ Unused
▹ Unworn
▹ Unwashed
▹ In original packaging with tags attached
Q: How do I return an item?
A: Email us at care@vauntrey.com with your order number and reason for return.
Once approved, we’ll send:
▹ A free printable UK return label
▹ Packing instructions
▹ A Return Authorisation Number
Q: How are returns handled?
A: All returns are processed by mail. Approved returns include a free pre-paid UK return label.
Q: Do I have to pay for return shipping?
A: No. All eligible returns include a free UK return label.
Q: Can I exchange a product?
A: Yes. Exchanges are accepted within 30 days for:
▹ A different size
▹ A different colour
▹ A different product of equal value
Replacement items are shipped free of charge.
Q: How long do refunds take?
A: Refunds are processed within 7 business days after your returned item is received and inspected.
Refunds are issued to the original payment method in GBP (£).
Q: Are there items I cannot return?
A: Yes.
▹ Underwear or items removed from sealed hygiene packaging
▹ Personalised or custom-made items
▹ Items marked as non-returnable on the product page
Products
Q: Are your products high quality?
A: Yes. Each Vauntrey product is carefully selected and quality-checked for durability, comfort, and timeless style.
Q: How do I choose the right size?
A: Many product pages include detailed size guides. If you’re unsure, contact us at care@vauntrey.com, and we’ll be happy to assist.
Q: Do you offer sustainable products?
A: We are committed to gradually expanding our range with responsibly sourced and environmentally conscious products.
Account & Security
Q: Do I need an account to shop?
A: No. You can checkout as a guest.
Creating an account allows you to:
▹ Track orders
▹ Save your personal details
▹ Access exclusive offers
Q: Is my personal information secure?
A: Yes. Vauntrey uses SSL encryption and secure, PCI-compliant payment processors to protect your data.
Q: How do I subscribe to the newsletter?
A: Scroll to the bottom of our homepage and enter your email address to receive updates on new collections, promotions, and announcements.
Contact Us
Email: care@vauntrey.com
Phone: +447537184300
Address: 121 Green Street, London, E13 9JW, United Kingdom
Support Hours (GMT – London):
Monday–Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm
▹ We respond within 24 hours.
▹ For more support, please visit our Contact Us page.