Payment Policy
Welcome to vauntrey.com
This Payment Policy explains how Vauntrey (“we”, “our”, or “us”) manages payments, payment information, and related processes for orders placed through our online store. By completing a purchase, you agree to the terms outlined below.
Accepted Payment Methods
We currently accept the following payment methods:
▹ Major credit and debit cards, including Visa, MasterCard, and American Express
Currency
Since Vauntrey operates exclusively within the United Kingdom, all transactions on vauntrey.com are processed in:
▹ GBP (£)
No other currencies are accepted at checkout.
Payment Information
Accuracy & Responsibility
When placing an order, you agree to provide complete and accurate payment and contact details, including:
▹ Email address
▹ Billing address
▹ Valid payment information
Please ensure your details remain up to date to avoid processing delays or order issues.
Pricing & Promotions
Pricing Policy
▹ All prices displayed on vauntrey.com are listed and processed in GBP (£).
▹ We reserve the right to update pricing, product availability, or discontinue products at any time without prior notice.
Promotional Codes
▹ Promotional or discount codes must be entered at checkout.
▹ Promo codes cannot be applied after an order has been placed.
▹ Discounts cannot be combined unless explicitly stated.
Order Confirmation & Receipts
Order Confirmation
Once your order has been successfully placed, you will receive an email confirmation containing:
▹ Items purchased
▹ Selected shipping method
▹ Payment and contact details
This confirmation email serves as your official purchase receipt.
Invoice
A detailed invoice will be provided either:
▹ Within your shipping confirmation email, or
▹ Inside your delivered package
The invoice will include itemised charges, any applied promotions, and shipping fees (if applicable).
Payment Processing
Authorisation
By submitting your payment details, you authorise Vauntrey to charge the total order amount to your selected payment method. All transactions are subject to:
▹ Secure payment processing
▹ Fraud prevention and risk screening
Payment Failure
If your payment is declined or fails:
▹ You will be notified via email
▹ Your order will not be processed or shipped until payment is successfully completed
▹ You may be asked to use an alternative payment method
Disputes & Chargebacks
Order Issues
If you experience any issues with your order—such as incorrect items, billing concerns, or delivery problems—please contact us directly at care@vauntrey.com We aim to resolve all issues promptly and fairly.
Chargebacks
All chargebacks are reviewed thoroughly. If a chargeback is found to be incorrect, fraudulent, or abusive, Vauntrey reserves the right to:
▹ Re-charge the full order amount
▹ Apply reasonable administrative or investigation fees where applicable
We strongly encourage customers to contact us before initiating a chargeback so we can assist effectively.
Contact Us
Email: care@vauntrey.com
Phone: +447537184300
Address: 121 Green Street, London, E13 9JW, United Kingdom
Support Hours (GMT – London):
Monday–Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm
▹ We respond within 24 hours.
▹ For more support, please visit our Contact Us page.